Information regarding the protection and use of personal data by Pipeonline
We welcome you to our website www.pipeonline.it (hereinafter the Site).
For Pipeonline your privacy and the security of your personal data are very important, so we collect and manage your personal data with the utmost care and take specific measures to keep them safe, as required by the General Regulation on Data Protection (EU 679/2016 - hereinafter referred to as GRPD).
Who is the data controller?
Below is the main information on the processing of personal data by Giovannozzi srls with registered office in Via XXV Aprile, 21 - 71121 Foggia – Italy VAT number IT04440990713, as Data Controller.
For any clarification, question or requirement related to your privacy and to the processing of your personal data, you can contact us at any time by sending a request to firstname.lastname@example.org.
What data do we use and why?
The personal data that Pipeonline treats are those that it provides us when concluding an order and purchasing goods, and those that we collect while browsing or using the services offered on the Site. Giovannozzi srls can then collect data such as personal data such as name and surname, shipping address and billing address, browsing data and purchase habits.
Your personal data are processed for the following purposes:
- conclude and execute the purchase contract for goods offered on the Site;
- provide the services of the Site such as subscription to the newsletter;
- allow registration on the Site and use of services reserved for registered users;
- manage your requests forwarded to our Customer Service.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you have specifically requested.
We also conduct statistical surveys and analyzes with data in aggregate form to understand how users interact and use the site, to improve our offer and our services.
Only with your express consent, however, we process your personal data for:
- carry out commercial and promotional communication activities;
- customize the Site and the commercial offers based on your interests.
Who is handling your data?
Your personal data are processed by Giovannozzi srls duly trained personnel as Data Controller. For organizational and functional needs related to the provision of services on the Site, moreover, your data could be processed by our suppliers. The latter have been evaluated and chosen by Giovannozzi srls for their proven reliability and competence. Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of personal data in these countries is carried out in compliance with the guarantees provided by the GRPD.
How long do we store your data?
We retain your personal data for a limited period of time depending on the purpose for which they were collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible manner. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on the site are processed until the conclusion of all administrative and accounting formalities are therefore stored in accordance with local tax legislation (ten years), those used to send our newsletters until it asks us to stop sending (and in any case no more than five years).
What are your rights?
At any time, depending on the specific treatment, you can: withdraw consent to the processing, know what are your personal data in our possession, their origin and how they are used, request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of the treatment or oppose their treatment. If you wish, you may request to receive personal data held by Giovannozzi srls that concern you in a format readable by electronic devices and, where technically possible, we may transfer your data directly to a third party indicated by you.
If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/).
This information may undergo changes and additions over time, so we invite you to periodically check its contents. Where possible, we will try to inform you promptly of changes made.
1. General info
Who is the data controller?
Giovannozzi srls with registered office in Via XXV Aprile, 21 - 71121 Foggia - Italy VAT number IT04440990713 is the Data Controller, the subject who decides how and why to process his personal data.
You can always contact Giovannozzi srls by writing to the above address or to email@example.com.
2. What personal data do we collect?
The categories of personal data that Pipeonline collects and treats when it browses or buys on the Website, are the following:
a) we collect the personal data necessary to complete and execute your purchase on the Website, such as name and surname, e-mail address, shipping address, billing address, telephone and payment details;
b) we collect your e-mail address when you sign up for our newsletter service;
c) we process the personal data that it provides us when you contact our Customer Service to provide the requested assistance;
d) with your consent, we collect and use your personal data for marketing purposes;
e) for the registration of your account, we collect your name and surname, your e-mail address, your password and your date of birth. If you are a registered user, we collect information about your access to the reserved area of the Site. With your express consent, through the analysis of your personal data we can process information about your interests and preferences regarding our products and services, order to present proposals and offers in line with his tastes. In case of authentication to the account through external social networks, we collect from these third parties the data necessary for registration / authentication through Facebook and through Google. We collect information about you also from third parties and, in particular, from Facebook and Google+. This information includes the following data categories: e-mail address.
f) we collect information on its navigation on the Site, such as the pages you visit and how it interacts with the single page and we save this information on our servers.
We inform you that Pipeonline does not process personal data relating to minors. If you access the Website and use the services offered by Pipeonline, you declare that you have reached the age of majority.
3. How do we use personal data?
Pipeonline collects and processes your personal data for the following purposes:
a) conclude and execute the purchase contract for the products offered on the Site. When you complete your purchase, we ask you for the personal data necessary for contract execution activities, such as payment, anti-fraud checks if you choose to pay by credit card o debt, invoicing, shipping of the product and possible return handling.
b) registration on the Site and use of the services offered to registered users. Registration to the Site is possible through the inclusion of some personal information, necessary to ensure its identification and performance of services offered to registered users.
c) providing the services offered on the Site. To this end, Pipeonline needs to collect, in relation to each service and its characteristics, the personal data necessary for the performance of the service requested by you.
d) management of requests to our Customer Service, which uses the personal data it provides to meet its requests for information and requests for assistance.
e) sending of CVs; if you send us your CV for an open position application, we will use the information in your CV for this purpose only. Your CV will be kept for a maximum period of six months, after which it will be deleted: if you wish, you can of course send us a new updated version.
f) statistical analysis and surveys. We use some information on your use of the Site to perform statistical analysis and surveys in order to improve our offer and our services.
g) sending commercial and promotional communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the Website, we will send them to the e-mail address that you provided us with communications containing our commercial offers on similar products and services.
h) subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update it on news, new arrivals, exclusive products, our offers and promotions. Furthermore, always with your consent, we will be able to use your contacts as part of market research and surveys for the detection of satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively with the methods chosen by you (via e-mail, SMS, telephone, paper mail, Whatsapp).
i) only with your consent, Pipeonline will be able to personalize your experience as a registered user on the Website, proposing advances and offers in line with your tastes and sending you commercial communications tailored to your interests, these communications will only take place in the manner you selected (via e-mail, SMS, telephone, paper mail, Whatsapp). The personalization will be carried out through the analysis of its previous purchases and other information described in the previous paragraph "What personal data do we collect?". For more information on these data and on the activity that allows them to be processed, please refer to the section "Your profile".
If you wish to authorize the activities referred to in points h) and i) and subsequently do not wish to receive further communications from Pipeonline or wish to limit the manner in which you may be contacted, you may interrupt these communications at any time by simply clicking on the unsubscribe link "Present at the bottom of each communication, by accessing your account, contacting Pipeonline by writing to the address above.
We inform you that you may receive further communications from us even after submitting your request for cancellation of registration, as some submissions may have already been planned, our systems may take some time to process your request; this, however, not more than a month from the request.
In relation to all the activities indicated above, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.
4. Your profile
When creating your profile we offer you the opportunity to take advantage of the following services:
With your express consent, Pipeonline will be able to personalize your experience and the contents of commercial communications and the offers it will display when you browse on the Website as a registered user. This activity allows you to facilitate it in the search for products and services that are more pleasing to you and interest and at the same time allows us to improve our offer for you. Personalization is made possible by the analysis of your personal data in our possession, described in the previous paragraph "What personal data do we collect?". In particular, the information on purchases made in the past and those relating to the sections of the Website that you visit most often or the services you use most often help us to understand which products and services are most interesting to you.
5. Legal basis of the processing
We process your personal data only in the presence of one of the conditions required by current legislation, and specifically:
a) For the conclusion and execution of a contract of which it is a part.
When we process your data for the conclusion of the purchase contract of which we are a part we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities:
- conclusion and execution of a purchase contract for the products offered on the site;
- registration on the Website and use of services reserved for registered users;
- provision of services offered on the Website;
- management of its requests by our Customer Service.
The provision of your personal data for these activities is a contractual obligation. It is free to communicate or not its data, but in the absence of the requested data it will not be possible to conclude or execute the contract and its requests. This means that it will not be able to purchase the products and will not be able to use the services of Pipeonline and that Pipeonline will not be able to handle its requests;
b) To comply with a legal obligation.
In the event of the conclusion of a contract for the purchase of goods on the Site, the processing of your data will take place to fulfill the legal obligations to which Pipeonline is held in accordance with the tax provisions and other regulations to which Pipeonline is subject. It is free to decide whether to conclude a contract and whether or not to disclose its data, but if it concludes its data will be necessary and will be processed to give effect to the aforementioned legal obligations to which Pipeonline is held.
The processing of CVs sent spontaneously, carried out to evaluate candidates with respect to a possible job position at Pipeonline, is legitimate as expressly authorized by the Guarantor for the Protection of Personal Data, which specifies that in this case the consent of the person to whom personal data refers. It is free to communicate or not your CV, but failing that we will not be able to evaluate your candidacy for a job position at Pipeonline;
c) For our legitimate interest.
Some of your personal data in case of purchase of products on the Site by credit or debit card, may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity.
d) Based on your consent.
We will perform the following treatments only if you have given us your express consent:
- carrying out marketing activities and opinion polls and market research;
- analysis of your browsing and consumption habits in the use of your profile, in order to personalize your experience on our Site. Providing your personal data for such activities is absolutely optional. It is free to provide us with your data for these purposes, therefore, in the absence of the same, it will not be possible for Pipeonline to carry out marketing activities, opinion polls and market research, and analysis of its habits.
6. Who will treat your data?
Your personal data will be processed by the internal staff of Pipeonline specifically trained and authorized to process.
Your personal data will also be transmitted to third parties that we use to provide our services; these subjects have been adequately selected and offer a guarantee of compliance with the rules on the processing of personal data. These subjects have been appointed as data controllers and carry out their activities according to the instructions given by Pipeonline and under its control.
The third parties in question belong to the following categories: banking operators, internet providers, companies specialized in IT and telematic services; couriers; companies that carry out marketing activities; companies specialized in market research and data processing.
Your data may be transmitted to the police and to the judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention and protection from threats to public safety, to allow Pipeonline to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
5. Legal basis of the processing
We process your personal data only in the presence of one of the conditions required by current legislation, and specifically:
7. Extra-EU data transfer
Some of the third parties listed in the previous paragraph "Who will treat your data?" May be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).
The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be performed only after conclusion between AL Pipeonline and said subjects of specific agreements, containing safeguard clauses and appropriate guarantees for the protection of his personal data so-called "standard contractual clauses", also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of a contract between you and Pipeonline (for the purchase of goods offered on our Website, for registration to the Site or use of services on the Site) or for the management of its requests.
8. How long do we keep the data?
We keep your personal data for a limited period of time, different depending on the type of activity that involves the processing of your personal data.
Once this period has expired, your data will be permanently erased or otherwise rendered irreversibly anonymous.
Your personal data is kept in compliance with the terms and criteria specified below:
a) data collected to conclude and execute contracts for the purchase of goods on the Website: until the administrative and accounting formalities have been completed. The billing data will be kept for ten years from the billing date;
b) data of the registered User: the data will be kept until it will require the cancellation of its profile;
c) data relating to the payment: up to the certification of the payment and the conclusion of the related administrative and accounting formalities resulting from the expiration of the right of withdrawal and the terms applied for the contestation of the payment;
d) data collected in the context of the use of services offered on the Site: these data are retained until the termination of service or cancellation of the subscription to the service by the User;
e) data related to user requests to our Customer Service: data useful to assist you will be kept until your request is met;
f) CV: for six months from receipt;
g) data used for commercial communication activities towards users who purchase products on the Site (soft spam): these data are kept until the termination of service or the exercise of the opposition by requesting cancellation of registration by the user;
h) data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind of user with Pipeonline;
i) data used to personalize the Website and to show personalized commercial offers: as long as the user does not request the cessation of the activity and in any case within two years from the last interaction of any kind of user with Pipeonline;
j) data used for carrying out market research and surveys for the detection of satisfaction: as long as the User does not request the cessation of the activity.
In any case, for technical reasons, the termination of the processing and the subsequent cancellation or irreversible anonymisation of the related personal data will be final within thirty days of the terms indicated above.
9. Your rights
At any time you can exercise your rights with reference to the specific processing of your personal data by Pipeonline. Find below their general description and how to practice them.
a) Access and modify your data: you have the right to access your personal data and to request that they be corrected, modified or supplemented with other information. If you wish, we will provide you with a copy of your data in our possession.
b) Revoke your consent: you can revoke at any time your consent for the processing of your personal data in relation to any activity for marketing purposes. In this regard, we remind you that marketing activities are considered to be the sending of commercial and promotional communications, the carrying out of market research and surveys for the detection of satisfaction for the personalization of the website and commercial offers based on your interests. Once we receive your request, it will be our duty to cease promptly the processing of your personal data based on this consent, while different treatments or based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Oppose to the processing of your data: you have the right to object at any time to the processing of your personal data on the basis of our legitimate interest, explaining the reasons justifying your request; before accepting it, Pipeonline will have to assess the reasons for its request.
d) Delete your data: in the cases provided for by current legislation, you can request the cancellation of your personal data. Having received and examined your request, if it is legitimate it will be our duty to immediately cease processing and delete your personal data.
e) Request that the processing of your personal data be temporarily limited: in this case Pipeonline will continue to store your personal data but will not process them, unless it is subject to its different request and the exceptions established by law. He can obtain the limitation of the treatment when he contests the accuracy of his personal data, when the treatment is illegal but he opposes the cancellation of his data, when his data do not need us anymore but he needs it to exercise his right in court and when he opposes treatment, in the period in which we evaluate the reasons for his request.
f) Request your data or transfer it to a person other than Pipeonline ("right to data portability"). You may request to receive your data which we process based on your consent or on the basis of a contract with you in a standard format. If you wish, where technically possible, we will be able to transfer your data directly to a third party indicated by you upon your request.
In order to exercise some of your rights described above you can contact us by writing to the address of the data controller indicated above.
To ensure that our users' data are not infringed or illegitimate by third parties, we will ask you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated.
10. Security measures
We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: pseudonymisation or encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore, Pipeonline undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to guarantee continuous improvement in the safety of treatments.
If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection.
In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data.
More information on the methods of presentation are available on the website of the Guarantor, at http://www.garanteprivacy.it.
12. Changes to this information
We invite you, therefore, to periodically check the contents: where possible, we will try to promptly inform you of the changes made and their consequences.
The updated version of the privacy information, in any case, will be published on this page, with indication of the date of its last update.
13. Legislative references and useful links
The processing of your personal data is carried out by Pipeonline in full compliance with the regulations on the subject provided for by Regulation (EU) 2016/679 General Regulation on Data Protection, the rules on the processing of personal data and Italian Authority measures of Italian control (http://www.garanteprivacy.it).